This document contains all terms, conditions, and policies governing the use of the surg77 platform. Please read carefully before registering or using any of our services. By using surg77, you are deemed to have read and agreed to all terms stated herein.
A summary of key points every member should understand before playing
Surg77 is only open to individuals aged 18 and above. Registration by minors is strictly prohibited and any account found to be in breach of this requirement will be closed immediately without a refund.
KYC Required Age VerificationAll financial transactions at surg77 are protected with 256-bit SSL encryption. Winning withdrawals are processed exclusively to the bank account or e-wallet registered under the member's name as an added security measure.
256-bit SSL Identity VerificationEvery bonus and promotion at surg77 is subject to rollover requirements and withdrawal limits that are clearly stated. Bonus grants are subject to surg77's discretion and may be modified at any time.
Rollover Bonus Withdrawal LimitEach individual is only permitted to hold one active account at surg77. Registering multiple accounts for the purpose of exploiting bonuses or any promotion is a serious violation and may result in all related accounts being frozen.
One Account Anti-FraudAll games at surg77 use a Random Number Generator (RNG) system independently certified by international audit bodies. The RTP value for each slot game is publicly displayed within the game information.
Certified RNG Transparent RTPSurg77 is committed to protecting all members' personal information in accordance with our privacy policy. Your data will not be shared, sold, or transferred to any third party without your consent, except as required by law.
Data Protection Privacy PolicyWelcome to surg77. These Terms and Conditions ("Terms") govern your access to and use of the website, mobile app, and all services provided by surg77 (collectively referred to as the "Platform"). This document constitutes a legally binding agreement between you ("Member" or "User") and surg77 ("we" or "the Company").
By registering an account, logging in, or using any part of our Platform, you confirm that you have read, understood, and agree to be bound by all Terms set out in this document, including our Privacy Policy and Responsible Gaming Policy, which form an integral part of these Terms.
If you do not agree with any part of these Terms, please stop using the surg77 Platform immediately. Your continued use of the Platform following any amendment to the terms will be deemed acceptance of those amendments.
Important Note: These Terms apply to all members regardless of access method – whether via web browser, iOS app, or Android app. The same conditions are enforced across all access channels.
To register and use surg77 services, you must meet all of the following requirements:
During registration, you are required to provide accurate, complete, and up-to-date information. surg77 implements a Know Your Customer (KYC) process to verify the identity of all new members. Documents that may be requested include a national ID, bank statement, or utility bill as proof of address. The KYC process is mandatory, and accounts that fail to complete verification within the specified period may be restricted from making withdrawals.
Each individual is only permitted to hold one (1) active account at surg77. Holding multiple accounts – whether using different names, phone numbers, email addresses, payment methods, or IP addresses – is strictly prohibited. surg77 reserves the right to freeze and close all associated accounts and forfeit any balances or wins accumulated across those accounts.
Warning: Providing false information during registration, including an incorrect date of birth, is a serious violation of these Terms. surg77 reserves the right to close the account and confiscate all balances without any obligation to provide prior notice.
Surg77 accepts deposits via a range of secure payment methods integrated with the platform, including FPX (online banking), Touch 'n Go eWallet, GrabPay, Boost, and selected cryptocurrencies. All deposits are processed automatically and credited to your gaming account in a short time.
| Payment Methods | Minimum Deposit | Maximum Deposit | Processing Time |
|---|---|---|---|
| FPX / Online Banking | RM 20 | RM 50,000 | Instant |
| Touch 'n Go / GrabPay / Boost | RM 10 | RM 5,000 | Instant |
| Cryptocurrency | RM 50 | No limit | 1–15 minutes |
Winning withdrawals will be processed to the bank account or e-wallet registered under the same member's name. surg77 does not allow withdrawals to third-party accounts under any circumstances. Approved withdrawal requests are typically processed within 1 to 24 business hours, depending on the chosen withdrawal method and your account's KYC verification status.
Bonus funds cannot be withdrawn directly. Members must meet the specified rollover requirements for each bonus before the bonus amount and associated winnings can be processed for withdrawal. A maximum withdrawal limit on bonus winnings may also apply. All such conditions are stated explicitly on the respective promotions page.
If your withdrawal takes longer than expected, please contact the surg77 customer support team via live chat or Telegram for prompt assistance.
All bonuses, promotions, and special offers provided by surg77 are subject to the specific terms and conditions set for each promotion. These terms include but are not limited to rollover requirements, bonus validity periods, eligible games, maximum betting limits while a bonus is active, and maximum withdrawal limits on bonus winnings.
The Welcome Bonus may only be claimed once by each new member who successfully completes registration and makes a qualifying first deposit. Any attempt to claim this bonus more than once through multiple accounts will be considered fraudulent and the accounts in question will be closed.
The surg77 VIP Program operates on a points system accumulated through valid wagering activity. Advancing to higher VIP tiers unlocks additional benefits including higher withdrawal limits, weekly cashback, birthday bonuses, and access to a personal account manager. surg77 reserves the right to modify the VIP program structure at any time with reasonable notice to affected members.
Any attempt to exploit bonuses or promotions through methods such as systematic low-risk betting (bonus hunting/bonus whoring), the use of automation software, or coordination across multiple accounts is strictly prohibited. surg77 employs advanced detection systems and reserves the right to cancel related bonuses and winnings if exploitation is detected.
Please Note: The granting of any bonus or promotion is at the sole discretion of surg77. The Company reserves the right to withdraw or modify any promotion at any time without providing a reason.
All games available at surg77 use a Random Number Generator (RNG) system certified by independent international audit bodies. The RTP value for each slot game is publicly displayed. The outcome of every game is entirely random and cannot be influenced by any party, including surg77 itself.
Members are strictly prohibited from engaging in any of the following activities while using the surg77 Platform:
The results of all completed games are final and cannot be disputed unless there is clear evidence of a technical failure. In the event of a technical failure occurring during an active game, surg77 reserves the right to void the round in question and return the original wager to the member as a fair resolution.
You are fully responsible for maintaining the confidentiality of your surg77 account password and login credentials. surg77 recommends using a strong, unique password and enabling two-factor authentication (2FA) for an additional layer of security.
If you suspect that your account has been accessed without authorization or that your password has been compromised, you must contact the surg77 support team immediately. You are responsible for all activity that occurs in your account until surg77 receives written notice of the unauthorized access and takes appropriate action.
Surg77 protects all members' personal data with 256-bit SSL encryption and adheres to best practices in data protection. Your personal information will not be shared with third parties without your consent, except as required by law or for identity verification and fraud prevention purposes. For more information, please refer to Privacy Policy ours.
surg77 will never ask for your password, PIN, or full credit card details via email, SMS, or live chat. Be cautious of any communication requesting such sensitive information.
Members may close their account at any time by contacting the surg77 customer support team. Account closure requests will be processed within 3 working days. Any valid balance remaining in the account will be returned to the original payment method once the required verification process has been completed.
Surg77 reserves the right to suspend, restrict, or close any member's account, with or without prior notice, for reasons including:
Important Notice: In cases of account closure due to fraud or serious breach of terms, surg77 reserves the right to forfeit all funds in the account and is under no obligation to return any amount to the member involved.
The surg77 Platform is provided "as-is" and "as-available". While we strive to ensure the Platform operates smoothly at all times, surg77 does not guarantee that the service will be entirely free from interruptions, delays, or technical errors.
Under no circumstances shall surg77 be liable for any losses arising from: technical disruptions or system failures beyond our control; changes in laws or regulations affecting service availability; indirect, incidental, or consequential losses arising from use of the Platform; or game results made based on inaccurate information provided by third parties.
Members are solely responsible for ensuring that their use of surg77 services complies with the local laws of their jurisdiction. surg77 is not liable for any legal consequences faced by members as a result of using the Platform in jurisdictions where online gaming activities are restricted or prohibited.
Surg77 reserves the right to amend, modify, or update these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to members via registered email, in-platform notice, or a website announcement at least 7 days before taking effect, unless circumstances require immediate action.
It is your responsibility to review these Terms from time to time to ensure you are always aware of the latest version. The most recent update date is shown at the top of this document. Continued use of the surg77 Platform after any changes take effect will be deemed full acceptance of the amended terms.
If you have any questions, concerns, or require further clarification on any part of these Terms and Conditions, our team is ready to assist you at any time.
You can reach the surg77 customer support team via the live chat available at the bottom-right corner of the platform, or through our official Telegram channel. Our team operates 24 hours a day, 7 days a week and is ready to assist you in Bahasa Malaysia.
For any formal complaints, please email us at the address below and we will respond within 2 business days: [email protected]
For more information on how we handle your personal data, please visit our Privacy Policy ours. For safe and responsible gambling guidance, please visit our Responsible Gaming ours.
These Terms and Conditions are provided in Bahasa Malaysia. In the event of any conflict between a translated version in another language and the Bahasa Malaysia version, the Bahasa Malaysia version shall prevail and take precedence.